Hotline Service Center

Personalized Service and Support

Hotline Service Center provides each client with personalized service and support for their hotline.

  • Personalized support ensures an effective integration of the Hotline Service Center.
  • Key hotline policy documents help establish your hotline activities.
  • Access to your own Confidential Communication Module to track and view reports.

 

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Confidential Communication Module helps to track and view all hotline reports.

The Confidential Communication Module is a central location to view and track all telephone and web reports. The Compliance Officer and designated personnel will be notified by email when reports are available in the Module. Using your unique username and password, reports can be accessed anytime and anywhere.

The Module allows the Compliance Officer and designated personnel to include status and progress notes directly related to the hotline report. Specific notes can be viewed by the reporter when they use their PIN to access a status update. This feature is a key way to communicate with an anonymous reporter and ask follow-up questions.


Receive key policy documents to government and support your hotline program. The policies cover topics such as cover duty to report, non-retaliation, confidential reporting, anonymity reporting and hotline records management. In addition, receive promotional material to build employees’ awareness of the Hotline Service Center.

Hotline Service Center provides a concierge service for all clients. Our years of experience and leadership by Richard Kusserow, former HHS Inspector General, gives use the expertise to go beyond the average hotline provider. Services, at no additional cost, include advisory services and training on how to manage and investigate hotline reports.


Client’s Login to the Confidential Communication Channel

Client’s Login to the Confidential Communication Channel

Confidential Communication Channel

Confidential Communication Channel

Submitted Report View

Submitted Report View

Confidential Communication Channel to Track Details

Confidential Communication Channel to Track Details

Confidential Communication Channel to Track Details

Confidential Communication Channel to Track Details

Final Hotline Report

Final Hotline Report


Learn more about Compliance Hotlines

 

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