Core Telephone Compliance Hotline Service Offerings
CRC’s phone-based compliance and ethics hotline is an easy, anonymous way for your workforce to report potential compliance violations without fear of retribution. This convenient solution fosters a safer work environment by making your workforce more comfortable and giving you the opportunity to accurately monitor your Compliance Program.
24/7 Coverage and Anonymity
Protect your employees’ identities with a fully secure, anonymous channel that allows them to immediately communicate with an expert without fearing retribution or retaliation.
Expertly-Trained Operators
Allow callers to use their own words and descriptions when they answer reporter-style questions asked by representatives trained in gathering information.
Secure Online Reporting
Conduct a productive investigation and resolution using the secure reporting module, made immediately accessible to designated individuals in your organization.
Strong Compliance Culture
Foster openness, responsibility, and ethical conduct within your organization by establishing a channel for reporting a range of wrongdoings, such as fraud, harassment, discrimination, safety infractions, financial irregularities, PHI breaches, and other unethical actions.
The Leading Hotline Provider
The Compliance Resource Center believes in helping you understand the issues behind the symptoms so you can mitigate risk and improve your organization. That’s why our hotline services are available 24/7, and we’re always available to answer your questions.
Frequently Asked Questions (FAQs)
Compliance Resource Center provides a standard hotline phone number which is utilized by most clients. A dedicated, organization-specific number is available as an add-on and may carry an additional fee. Contact Compliance Resource Center to set up a hotline for your organization or to request a number assigned to your existing account.
The telephone hotline provides 24/7 coverage and access to more than 200 languages, although not all languages are staffed onsite at the hotline center.
Callers are not required to identify themselves. Trained operators ask reporter-style questions and document the caller’s own words without capturing identifying information, and the report is then routed through Compliance Resource Center’s secure online reporting module to designated individuals at the organization. The caller can remain anonymous throughout the process, including any follow-up communication handled through the reporting portal.
Federal guidance, including HHS OIG’s General Compliance Program Guidance, identifies a reporting mechanism such as a hotline as a core element of an effective compliance program. Healthcare organizations of nearly any size benefit from having one, and many payer and accreditation requirements expect an anonymous reporting channel to exist as part of a functioning Compliance Program.
Most organizations offer both channels rather than choosing one over the other, since employees have different comfort levels with reporting by phone versus through a written online form. A telephone hotline suits employees who want to describe a concern conversationally with a live operator; a web-based hotline suits those who prefer to document a report in writing at their own pace.
Once a call is complete, the report is entered into Compliance Resource Center’s secure online reporting module, and designated individuals at the organization are notified that a new report is available. From there, the organization’s compliance team reviews the report, adds investigation notes within the portal, and can communicate with the anonymous reporter for clarification before determining next steps.
Pricing depends on the size of the organization and the services included. Contact Compliance Resource Center for a custom quote.