Next generation in reporting through telephone and web-based communication channels.
Telephone Hotline Reporting
Our telephone hotline is answered 24 hours a day, 7 days a week by live operators. A designated telephone line allows callers to report suspected violations of laws, standards, internal policies, and other concerns through a confidential and anonymous channel without the fear of retribution. Hotline operators are trained and experienced to fully debrief callers and ask pointed questions. Operators complete a detailed report capturing the callers concern, allegation or complaint. At the end of the call, callers receive a unique PIN linked to their report that allows them to anonymously follow-up.
A customized online site permits employees to submit secured reports. The online report is designed to guide users through reporting the most essential and vital information needed by their organization to follow up. Employees have the option to remain anonymous or to be contacted by the Compliance Officer. Once the report is submitted, they receive a unique PIN that allows them to follow-up on their report.
Detailed web-based reports are provided immediately to the designated client party. All communications submitted through telephone and web-based reporting is provided promptly to the organization through a secured web-based module accessible only to the persons designated to receive the reports. A confidential communication module permits reported issues to be documented and tracked through resolution. Tracking all activities related to the investigation of the report can be detailed and included in the final reports.
Personalized Services & Client Support
CRC offers client support to ensure an effective integration of the Hotline Service Center into your organization. Along with the service, you will receive key policy documents that cover duty to report, non-retaliation, confidential reporting, anonymity reporting, and hotline records management, as well as promotional material to build employees' awareness of the Hotline Service Center. Additional training on how to manage and investigate hotline reports is provided without additional cost.