Ongoing Auditing Hotline Effectiveness
Healthcare organizations cannot afford to forgo the operation of an effective hotline given the pertinent guidance from the Department of Health…
The OIG Hotline: Tips for Compliance Officers
A great deal of information is available for organizations on establishing an OIG hotline for employees to internally report suspected…
Tips On Evaluating Hotline Vendor Services
One of the critical elements of an effective compliance program is establishing and maintaining communication channels that permit employees to…
Preventing Fraud and Whistleblowing Through Anonymous Hotlines
Overview According to the Government Accountability Project, a whistleblower is defined as, “a [workforce member] who discloses information that s/he…
Hotline Effectiveness Evaluation
Three-level review to evaluate the effectiveness of a hotline program. Compliance officers need to determine how to evaluate the effectiveness…
Tips For Addressing Hotline Vendor Issues
Most healthcare entities engage a vendor to handle confidential reporting of compliance issues. This is really the only rational way…
Why Having Anonymous Hotline Calls Is Necessary
Providing the option of anonymity to Hotline callers is often resisted, as doing so limits the ability to evaluate credibility and to…