Preventing Fraud and Whistleblowing Through Anonymous Hotlines
Overview According to the Government Accountability Project, a whistleblower is defined as, “a [workforce member] who discloses information that s/he…
Hotline Effectiveness Evaluation
Three-level review to evaluate the effectiveness of a hotline program. Compliance officers need to determine how to evaluate the effectiveness…
Outsourcing Sanction Checking, Investigation, and Resolution
Having experts complete the sanction checking process can save time and money Jillian Bower Concepcion, MPA, CHC, CHPC Senior Consultant,…
Tips For Addressing Hotline Vendor Issues
Most healthcare entities engage a vendor to handle confidential reporting of compliance issues. This is really the only rational way…
Why Having Anonymous Hotline Calls Is Necessary
Providing the option of anonymity to Hotline callers is often resisted, as doing so limits the ability to evaluate credibility and to…
Hotline Investigations in a Virtual World
With people working remotely, Hotline call dynamics and investigations have changed One result of the recent COVID Pandemic has been…