Webinar: Best Practices for Hotline Issues and Investigation
Webinar Date/Time: April 26, 2018 at 2:00 PM - 3:00 PM EDTWatch Webinar
How an organization responds to complaints can be the difference between an effective compliance program that reduces risk of liabilities and one that increases exposure to them. In this Webinar, we will take a closer look at the important role the compliance hotline plays in an effective compliance program and methods for developing a proper incident investigation process.
You’ll get answers on critical issues such as:
- The regulatory and legal landscape requiring compliance hotlines
- Methodology for establishing appropriate reporting channels in an organization
- The importance of hotline awareness and visibility
- Operational protocols and policies critical for managing hotline investigations
- Perspective on the roles of Legal, Compliance, and Human Resources in hotline operations and investigation
- Guidance on how to conduct interviews, fact finding, and the art of questioning
- Best practices for managing information and recordkeeping
- Best practices for communicating hotline activity and investigations to management and the Board
“The Compliance Certification Board (CCB)® has approved this event for up to 1.2 CCB CEUs. Continuing Education Units are awarded based on individual attendance records. Granting of prior approval in no way constitutes endorsement by CCB of this event content or of the event sponsor.”
Catie Heindel, JD, CHC, CHPC is Certified in Healthcare Compliance (CHC) and Certified in Healthcare Privacy Compliance (CHPC). She has nine years of experience in health care compliance, with expertise in Anti-Kickback Statute and Stark Laws, HIPAA Privacy and Security requirements, managed care compliance, and clinical research laws and regulations. Ms. Heindel specializes in evaluating compliance program effectiveness, conducting risk assessment and management activities, assessing compliance with the HIPAA Privacy and Security regulations, and providing expert subject matter consulting services relevant to compliance program daily operations. She works with a variety of health care organizations throughout the country, including hospitals, health systems, managed care organizations, home health and hospice providers, inpatient rehabilitation facilities, skilled nursing facilities, long term care hospitals, independent diagnostic facilities, and medical device companies. She assists clients with compliance consulting services involving compliance program development, implementation, management and assessment, regulatory risk assessment and management, external government audit/review support and independent review organization responsibilities. She also assists clients in developing, assessing and implementing policies, procedures and remediation plans to address areas for improvement identified during compliance program reviews, assessments and audits, including those conducted by government enforcement agencies. She currently provides lead consultant compliance advisory services to three large academic hospital systems in the Chicago area.
Ms. Heindel has published numerous articles related to health care compliance in the Journal of Health Care Compliance and Compliance Today, and is a regular speaker at nationally recognized health care conferences, such as the annual Health Care Compliance Association (HCCA) Compliance Institute and the HCCA Managed Care Conference.
Kashish Parikh-Chopra, JD, MBA, CHC, CHPC is a Certified Healthcare Compliance (CHC) and Healthcare Privacy Compliance (CHPC) professional and is a licensed attorney. Ms. Parikh-Chopra has extensive experience in the development, implementation, and evaluation of health care industry compliance programs and has served as an Interim Compliance Officer. She conducts research and analysis, and provides advisory services pertaining to compliance with the Department of Health and Human Services (HHS) Office of Inspector General (OIG) compliance program guidance, the Affordable Care Act, Medicare, Medicaid, Federal Anti-Kickback Statute (AKS), Stark Law, AdvaMed Code of Ethics on Interactions with Health Care Professionals (AdvaMed Code), corporate governance and other compliance topics. She also drafts compliance policies and procedures, develops and executes compliance program training, implements compliance work plans, develops and administers compliance risk assessments, and advises Boards, compliance committees and compliance departments. Additionally, she assists with the firm’s Independent Review Organization (IRO) services to help clients fulfill their obligations under Corporate Integrity Agreements (CIAs).
Ms. Parikh-Chopra is an experienced professional compliance investigator. She conducts independent compliance investigations for clients at the request of boards of directors, counsel, and compliance management. Ms. Parikh-Chopra also provides education and training on conducting effective internal investigations.