Compliance Connection
October 2017

Compliance Resource Center is dedicated to keeping you informed on what’s new in the healthcare compliance industry and our suite of solutions. Below you will find important updates, relevant articles, and more.

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Hotline Service Center

All workforce members in the healthcare industry should have access to secure communication channels in order to state their concerns anonymously and avoid the risks of exposing their identity. CRC’s Hotline Service Center stresses the importance of anonymity in our hotline because your employees should not fear retribution or retaliation from reporting a compliance concern. Hotline anonymity also allows you to manage any reported concerns privately, correct possible violations while protecting the individuals who reported them, and improve your compliance program overall.

Our Hotline Service Center is an easy and efficient way for your workforce to feel comfortable reporting possible violations. This solution creates a safer work environment both for employees who file a report and for employees who may be of concern. It also provides you with a reliable tool to monitor and manage such potential compliance violations now and in the future.

For more information about the Hotline Service Center, or to learn how you can better manage your hotline reports, please contact CRC Support at (703) 683-9600 ext. 492 |

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Sanction Screening Services

With CRC’s Sanction Screening and Verification Services, you can successfully identify and monitor potentially excluded employees, physicians, vendors, and business entities. Whether you choose to screen your organization’s names with our S3 tool or outsource the screening to us, both approaches will help you identify possible and/or confirmed matches to names on exclusion databases while providing you the ability to better manage your sanctions screening process.

For more information about our Compliance Sanction Screening and Verification Services, contact Jillian Bower-Concepcion at (703) 683-9600 ext. 405 |

Monthly Updates

The following federal and state agencies recently updated their sanction and exclusion data:

Federal Databases

  • DEA
  • NPI Registry

The DEA ACAD and the OFAC SDN  were updated on September 29, 2017. The NPI Registry was updated on September 28, 2017. The DEA was updated on September 26, 2017. The GSA SAM and the OIG LEIE were updated on September 20, 2017. 

State Databases

  • AK
  • AL
  • AR
  • CA
  • CT
  • DC
  • FL
  • GA
  • IA
  • IL
  • IN
  • KS
  • LA
  • MA
  • MD
  • ME
  • MI
  • MN
  • MS
  • NC
  • ND
  • NE
  • NJ
  • NV
  • NY
  • OH
  • PA
  • TX
  • VT
  • WA
  • WV
  • WV2



The following state databases were updated on September 29, 2017: MN, NJ, PA, WA, and WV.  The following state databases were updated on September 28, 2017: AK, CA, FL, IA, LA, MI, MS, NE, NV and NY. The following state databases were updated on September 27, 2017: DC, GA, KS, MA, MD, ME and VT. The NC and ND state databases were updated on September 26, 2017. The following state databases were updated on September 25, 2017: AL, AR, CT, IL, and IN. The OH state databases was updated on September 14, 2017.  

Stay aware of additional updates throughout the month by checking What’s New” in the S3 section of our website.

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Compliance Survey Center

The OIG recommends that healthcare organizations use questionnaires to solicit employees’ understanding and perceptions of the compliance program. One type of questionnaire is a Compliance Knowledge Survey, which was originally designed by experts under the direction of the former HHS Inspector General.

CRC’s Compliance Knowledge Survey measures employees’ knowledge and understanding of the compliance program through 30 questions and dichotomous answers. Clients receive a detailed report on the analysis of each question and results are benchmarked against other organizations. To date, our Compliance Knowledge Survey has had 43,140 individual survey participants.

For more information about our Compliance Survey Center, contact Jillian Bower-Concepcion at (703) 683-9600 ext. 405 |

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Policy Resource Center

Are you aware of all of the rights that residents of long-term care facilities should have? CRC’s Policy Resource Center is here to offer you guidelines that you may need to ensure that you are knowledgeable about residents’ rights and to improve your compliance program as a whole. We have added the following documents this month:

Quality of Care

  • Resident’s Right to Send and Receive Mail Policy* (New!)
  • Resident’s Rights to Advance Directives and Physician Orders for Life-Sustaining  Treatment (POLST) Resuscitation Policy* (New!)
  • Rights of Resident Representatives Policy* (New!)
  • Patient Rights and Responsibilities Policy* (New!)
  • Freedom of Patient Restraints Policy* (New!)
  • Resident Transfer and Discharge Policy* (New!)
  • Resident’s Rights to Confidentiality of Records Policy* (New!)
  • Resident’s Right to Equal Access to Care Policy* (New!)
  • Management of Resident’s Personal Funds Policy* (New!)
  • Resident’s Bed Hold and Right of Return Policy* (New!)
  • Skilled Nursing Facility (Long Term Care) Employee Screening Policy* (New!)
  • Resident’s Right to Choose Personal Physician Policy* (New!)

You can find each of these documents under their respective categories or you can conduct a “Recent Policy” search in the PRC. If you’re looking for a specific document and can’t find it, please submit a request for development to our team at

To learn more about the PRC or sign up for a demonstration on how to use this solution, contact CRC.

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Training Center

According to the OIG, the Stark Law, “Prohibits a physician from referring Medicare patients for designated health services to an entity with which the physician (or immediate family member) has a financial relationship, unless an exception applies,” and, “Prohibits the designated health services entity from submitting claims to Medicare for those services resulting from a prohibited referral.”

Through CRC’s Training Center you can learn about regulatory compliance such as the Stark Law in greater detail, giving you a better understanding of the rules you need to follow in order to remain compliant. Our extensive training programs address a wide variety of compliance issues, which enables you to refresh your knowledge on a number of compliance topics at your convenience.

Schedule a training session today to refine your Program’s operations and refresh your organization’s understanding of compliance.

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